Frequently Asked Questions
Get answers to all your product and shipping queries. You can contact us at caterer@patisserierolland.ca for any further assistance.
Shipping & Pickup
Do you offer home delivery?
Currently, we offer in-store pickup for online orders. Delivery options are under consideration, please follow us for updates.
Where and how do I pick up my order?
How far in advance should I place my order?
Can I schedule a pickup for a specific day?
What happens if I’m late for my pickup?
![Maison Rolland Video Corpo Final.mp4_snapshot_00.27_[2025.06.28_19.39.53]](https://patisserie-rolland.empowerdigitaldata.com/wp-content/uploads/elementor/thumbs/Maison-Rolland-Video-Corpo-Final.mp4_snapshot_00.27_2025.06.28_19.39.53-r7z61tsp9mrjla3ym37h98k9bq86ggylk90ygq66y8.jpg "Maison Rolland Video Corpo Final.mp4_snapshot_00.27_[2025.06.28_19.39.53]")
Billing & Payment
What payment methods are accepted online?
We accept major credit cards and secure online payments. All transactions are encrypted for your safety.
Can I pay when I pick up in-store?
Can I cancel or modify my order?
Will I receive a receipt or invoice?
Is tax included in the prices shown online?
Allergies & Ingredients
Do your products contain nuts?
Some of our pastries contain nuts or are made in a facility where nuts are handled. Please inform us of any allergies when ordering.
Are your cakes gluten-free?
Do you offer vegan or dairy-free options?
Can I request an allergen-free custom cake?
What ingredients do you use in your pastries?
