{"id":3153,"date":"2025-02-18T07:03:45","date_gmt":"2025-02-18T07:03:45","guid":{"rendered":"https:\/\/patisserie-rolland.empowerdigitaldata.com\/?page_id=3153"},"modified":"2026-03-23T14:09:37","modified_gmt":"2026-03-23T14:09:37","slug":"faqs","status":"publish","type":"page","link":"https:\/\/patisserie-rolland.empowerdigitaldata.com\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t
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Frequently Asked Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Get answers to all your product and shipping queries. You can contact us at caterer@patisserierolland.ca<\/span><\/a><\/span>\u00a0for any further assistance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Shipping & Pickup<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Do you offer home delivery?<\/div>\r\n <\/i><\/span><\/i><\/span><\/span> <\/div>\r\n
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Currently, we offer in-store pickup<\/strong> for online orders. Delivery options are under consideration, please follow us for updates.<\/p> <\/div>\r\n <\/div>\r\n

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Where and how do I pick up my order?<\/div>\r\n <\/i><\/span><\/i><\/span><\/span> <\/div>\r\n
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Pickups are available at our store. Simply select your pickup time during checkout and present your confirmation email when you arrive.<\/p> <\/div>\r\n <\/div>\r\n

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How far in advance should I place my order?<\/div>\r\n <\/i><\/span><\/i><\/span><\/span> <\/div>\r\n
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For online orders, we recommend at least 24\u201348 hours. Custom cake orders may require 3\u20135 days' notice depending on design.<\/p> <\/div>\r\n <\/div>\r\n

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Can I schedule a pickup for a specific day?<\/div>\r\n <\/i><\/span><\/i><\/span><\/span> <\/div>\r\n
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Yes! You can choose your preferred pickup date and time during online checkout.<\/p> <\/div>\r\n <\/div>\r\n

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What happens if I\u2019m late for my pickup?<\/div>\r\n <\/i><\/span><\/i><\/span><\/span> <\/div>\r\n
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We will safely store your order until the end of the business day. For late pickups, please call us so we can make arrangements.<\/p> <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Billing & Payment<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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What payment methods are accepted online?<\/div>\r\n <\/i><\/span><\/i><\/span><\/span> <\/div>\r\n
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We accept major credit cards and secure online payments. All transactions are encrypted for your safety.<\/p> <\/div>\r\n <\/div>\r\n

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Can I pay when I pick up in-store?<\/div>\r\n <\/i><\/span><\/i><\/span><\/span> <\/div>\r\n
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Yes, you can pay in-store if placing your order in person. Online orders must be prepaid.<\/p> <\/div>\r\n <\/div>\r\n

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Can I cancel or modify my order?<\/div>\r\n <\/i><\/span><\/i><\/span><\/span> <\/div>\r\n
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Modifications or cancellations must be made at least 24 hours in advance. Custom cake orders are non-refundable after preparation begins.<\/p> <\/div>\r\n <\/div>\r\n

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Will I receive a receipt or invoice?<\/div>\r\n <\/i><\/span><\/i><\/span><\/span> <\/div>\r\n
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Yes, a receipt is emailed to you after your online purchase. You can also request a printed copy in-store.<\/p> <\/div>\r\n <\/div>\r\n

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Is tax included in the prices shown online?<\/div>\r\n <\/i><\/span><\/i><\/span><\/span> <\/div>\r\n
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All prices exclude tax unless otherwise stated. Tax is calculated at checkout.<\/p> <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Allergies & Ingredients<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Do your products contain nuts?<\/div>\r\n <\/i><\/span><\/i><\/span><\/span> <\/div>\r\n
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Some recipes do not contain nuts, but all our products may have come into contact with or contain traces of nuts.<\/p> <\/div>\r\n <\/div>\r\n

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Are your cakes gluten-free?<\/div>\r\n <\/i><\/span><\/i><\/span><\/span> <\/div>\r\n
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Some cakes have gluten-free recipes, but absence of traces cannot be guaranteed<\/p> <\/div>\r\n <\/div>\r\n

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Do you offer vegan or dairy-free options?<\/div>\r\n <\/i><\/span><\/i><\/span><\/span> <\/div>\r\n
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We do not offer any vegan or dairy-free options<\/p> <\/div>\r\n <\/div>\r\n

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Can I request an allergen-free custom cake?<\/div>\r\n <\/i><\/span><\/i><\/span><\/span> <\/div>\r\n
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We cannot guarantee it traces may always be present<\/p> <\/div>\r\n <\/div>\r\n

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What ingredients do you use in your pastries?<\/div>\r\n <\/i><\/span><\/i><\/span><\/span> <\/div>\r\n
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We use premium, high-quality ingredients, including real butter, fresh cream, and seasonal fruits. For ingredient inquiries, feel free to contact us.<\/p> <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Frequently Asked Questions Get answers to all your product and shipping queries. You can contact us at caterer@patisserierolland.ca\u00a0for any further assistance. Shipping & Pickup Do you offer home delivery? Currently, we offer in-store pickup for online orders. Delivery options are under consideration, please follow us for updates. Where and how do I pick up my […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3153","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/patisserie-rolland.empowerdigitaldata.com\/en\/wp-json\/wp\/v2\/pages\/3153","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/patisserie-rolland.empowerdigitaldata.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/patisserie-rolland.empowerdigitaldata.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/patisserie-rolland.empowerdigitaldata.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/patisserie-rolland.empowerdigitaldata.com\/en\/wp-json\/wp\/v2\/comments?post=3153"}],"version-history":[{"count":5,"href":"https:\/\/patisserie-rolland.empowerdigitaldata.com\/en\/wp-json\/wp\/v2\/pages\/3153\/revisions"}],"predecessor-version":[{"id":12456,"href":"https:\/\/patisserie-rolland.empowerdigitaldata.com\/en\/wp-json\/wp\/v2\/pages\/3153\/revisions\/12456"}],"wp:attachment":[{"href":"https:\/\/patisserie-rolland.empowerdigitaldata.com\/en\/wp-json\/wp\/v2\/media?parent=3153"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}