Frequently Asked Questions
Get answers to all your product and shipping queries. You can contact us at caterer@patisserierolland.ca for any further assistance.
Shipping & Pickup
Do you offer home delivery?
Currently, we offer in-store pickup for online orders. Delivery options are under consideration, please follow us for updates.
Where and how do I pick up my order?
How far in advance should I place my order?
Can I schedule a pickup for a specific day?
What happens if I’m late for my pickup?
![Maison Rolland Video Corpo Final.mp4_snapshot_00.27_[2025.06.28_19.39.53]](https://patisserie-rolland.empowerdigitaldata.com/wp-content/uploads/elementor/thumbs/Maison-Rolland-Video-Corpo-Final.mp4_snapshot_00.27_2025.06.28_19.39.53-r7z61tsp9mrjla3ym37h98k9bq86ggylk90ygq66y8.jpg "Maison Rolland Video Corpo Final.mp4_snapshot_00.27_[2025.06.28_19.39.53]")
Billing & Payment
What payment methods are accepted online?
We accept major credit cards and secure online payments. All transactions are encrypted for your safety.
Can I pay when I pick up in-store?
Can I cancel or modify my order?
Will I receive a receipt or invoice?
Is tax included in the prices shown online?
Allergies & Ingredients
Do your products contain nuts?
Some recipes do not contain nuts, but all our products may have come into contact with or contain traces of nuts.
Are your cakes gluten-free?
Do you offer vegan or dairy-free options?
Can I request an allergen-free custom cake?
What ingredients do you use in your pastries?